Refund Policy
Last updated: December 21, 2025
30-Day Money-Back Guarantee
We're confident you'll love TravelBuddy. If you're not completely satisfied within your first 30 days, we'll refund your payment in full—no questions asked.
Overview
At TravelBuddy, we stand behind our product with confidence. We want you to be completely satisfied with your subscription. This refund policy outlines the terms and conditions for refunds, ensuring transparency and fairness for all our customers.
Refund Eligibility
New Customers (First-Time Subscribers)
- 30-Day Money-Back Guarantee: Full refund if requested within 30 days of initial purchase
- Applies to both monthly and annual plans
- No questions asked—simply contact support
- One-time offer per customer/account
Existing Customers
- Annual Plans: Pro-rated refund for unused months if cancelled within 30 days of renewal
- Monthly Plans: No refunds for partial months
- Downgrades: Pro-rated credit applied to your account
- Service Issues: Case-by-case evaluation for service disruptions
Non-Refundable Situations
- Refund requests after 30 days for new customers
- Repeated refund requests from the same customer
- Violations of our Terms of Service
- Chargebacks initiated without contacting support first
- Custom enterprise agreements (governed by separate terms)
How to Request a Refund
Follow these simple steps:
- Email billing@travelbuddy.com with subject "Refund Request"
- Include your account email and order number
- Briefly explain the reason (optional but helpful)
- We'll process your request within 3-5 business days
Alternative methods:
- Use the in-app support chat (Pro users)
- Submit a ticket through your account settings
- Call our support line at 1-800-TRAVEL-99 (Enterprise only)
Refund Processing
Processing Time
| Request Type | Review Time | Refund Time |
|---|---|---|
| 30-Day Guarantee | 1-2 business days | 5-10 business days |
| Service Issues | 3-5 business days | 5-10 business days |
| Pro-rated Refunds | 2-3 business days | 5-10 business days |
Refund Methods
Refunds are issued to the original payment method:
- Credit/Debit Cards: 5-10 business days to appear on statement
- PayPal: 3-5 business days
- Bank Transfer: 7-14 business days
- Account Credit: Immediate for downgrades
Subscription Cancellation
Cancelling your subscription is different from requesting a refund:
Cancellation Policy
- Cancel anytime from your account settings
- Access continues until the end of your billing period
- No partial refunds for unused time (except 30-day guarantee)
- Your data remains available for 30 days after cancellation
- Re-subscribe anytime to restore access
Special Circumstances
Price Changes
If we increase prices, existing customers can request a refund within 30 days of being notified about the change.
Service Disruptions
For service outages exceeding 24 hours, we offer:
- Pro-rated credit for affected days
- Option for full refund if disruption exceeds 72 hours
- Additional compensation at our discretion
Technical Issues
If technical problems prevent you from using core features, we'll work with you to resolve issues or provide a refund.
Free Trial Policy
- 14-day free trial for new users
- No credit card required to start
- Full access to Pro features
- Automatic conversion to free plan after trial
- No charges unless you explicitly upgrade
Dispute Resolution
We prefer to resolve refund disputes directly:
- Contact our support team first
- If unsatisfied, escalate to management
- Chargebacks should be a last resort
- Initiating a chargeback may result in account suspension
Important: Fraudulent refund requests or chargeback abuse will result in permanent account termination and may be reported to relevant authorities.
Frequently Asked Questions
Q: Can I get a refund after the 30-day guarantee period?
A: Generally no, but we evaluate service issues case-by-case.
Q: What if I forgot to cancel and was charged?
A: Contact us within 7 days of the charge for consideration.
Q: Do you offer partial refunds?
A: Yes, for annual plans cancelled within 30 days of renewal.
Q: Can I transfer my subscription to someone else?
A: No, subscriptions are non-transferable. The new user should create their own account.
Contact Us
Billing Support
Email: billing@travelbuddy.com
Response time: 1-2 business days
Available: Monday-Friday, 9 AM - 6 PM PST
General Support
Email: support@travelbuddy.com
Live Chat: Available in-app for Pro users
Help Center: travelbuddy.com/help
Policy Updates
We may update this refund policy from time to time. Changes will be posted on this page with an updated revision date. Material changes will be notified via email or in-app notification.